Privacy Policy for Sigla Furniture

Last Updated: August 5, 2025

This Privacy Policy describes how Sigla Furniture (“Sigla Furniture,” “we,” “us,” or “our”), collects, uses, and shares your personal information when you visit, use, or make a purchase from our website located at www.siglafurniture.com (the “Site”) and when you interact with our services (the “Sigla Furniture Services”).

By using our Site and Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Information You Provide Directly: When you interact with our Site, you may provide us with personally identifiable information, including:

  • Contact Information: Name, email address, mailing address (street, city, state, zip code), and phone number when you make an inquiry, place an order, or use our “Contact Us” section.

  • Order Details: Information related to your custom furniture orders, including design specifications, preferences, and payment details (though payment processing is handled by secure third-party providers, we do not store full payment card numbers).

  • Communications: Content of messages, questions, or feedback you send to us.

  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

b. Information We Collect Automatically: When you visit our Site, we automatically collect certain information about your device and your interaction with our Site. This includes:

  • Device Information: IP address, browser type, operating system, Internet service provider (ISP), connection type.

  • Usage Data: Pages viewed, links clicked, time spent on pages, and referring website addresses.

  • Log Files: Server logs record requests to our Site, including date, time, and IP address, used for debugging, troubleshooting, and security.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Services: To respond to your inquiries, process your custom furniture orders, manage your account, and fulfill our contractual obligations.

  • Communication: To communicate with you about your orders, respond to your questions, send updates about our services, and notify you of any problems or malfunctions.

  • Marketing and Promotions: To send you information about our products, services, promotions, and future opportunities (you can opt-out at any time).

  • Website Improvement: To analyze Site usage, diagnose technical problems, improve user experience, and optimize our Site’s performance.

  • Security: To detect and prevent fraudulent activities and ensure the security of our Site and Services.

  • Legal Compliance: To comply with legal obligations and respond to lawful requests from public authorities.

3. Returns & Guarantees

At Sigla Furniture, every piece is a unique creation, meticulously custom-made and crafted specifically for your order. Due to this bespoke nature, we are unable to accept returns or exchanges once an order has been placed and production has begun.

Damage During Transit: We take utmost care in packaging and shipping your furniture. However, in the rare event that your item arrives damaged during transit, it is crucial that the customer files a claim directly with the freight forwarder. Thorough inspection upon delivery is highly recommended.

The Sigla Guarantee: Our commitment to exceptional quality means we stand behind every piece we build. Should any issue arise from normal wear and tear within one year of delivery, we will proudly repair your furniture. This is our promise of enduring craftsmanship – the Sigla Guarantee.

4. Legal Basis for Processing (For GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where:

  • We need the personal information to perform a contract with you (e.g., to process your order).

  • The processing is in our legitimate interests and not overridden by your rights (e.g., for marketing, website improvement, or security).

  • We have your consent to do so.

5. How We Share Your Information

Sigla Furniture respects your privacy. We will not sell or rent your email address, name, mailing address, or other supplied personal information to anyone, except as explicitly described below.

We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping, website hosting, data analysis, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which it was provided. Visitor comments may be checked through an automated spam detection service.

  • Marketing and Advertising Partners (e.g., Meta/Facebook): We utilize Shopify’s sales channels, including integrations with Facebook and Instagram, to enhance our advertising efforts. This involves sharing customer activity data and certain personal data with Meta Platforms, Inc. (Facebook/Instagram) to power relevant advertising and measure campaign effectiveness. The data shared may include:

    • Page and product views

    • Items added to or removed from cart

    • Search terms

    • Customer Click ID

    • Customer Agent ID

    • Payment information

    • Initiated checkout

    • Purchase information

    • Customer name, email, phone number, and address This data is shared using technologies such as the Meta Pixel, advanced matching, and Conversions API. Customers can disconnect this data from their Facebook account by changing their settings for Off-Facebook Activity. We encourage you to review Meta’s Data Policy to understand how they collect, use, and share your information.

  • Legal Requirements: When legally required to do so, such as in response to subpoenas, court orders, or other legal processes, or to establish or exercise our legal rights or defend against legal claims.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you request deletion of your email address or any other identifiable information, your information will be deactivated and removed from our active user registration database within 30 days, subject to any legal obligations to retain certain data.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

  • Right to Rectification: Request that we correct any inaccurate or incomplete personal data.

  • Right to Erasure (“Right to be Forgotten”): You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  • Right to Restrict Processing: Request that we limit the way we use your personal data.

  • Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: Object to our processing of your personal data under certain conditions.

  • Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below.

8. Cookies and Tracking Technologies

Our Site uses “cookies” and similar tracking technologies (like web beacons and pixels) to enhance your experience, analyze site usage, and support our marketing efforts.

  • Cookies: Small data files stored on your device that help us remember your preferences, track your activity, and provide personalized content. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  • Tracking Technologies for Advertising: In addition to standard cookies, we use technologies like the Meta Pixel and Conversions API to collect information about your interactions with our Site. This data, which may include personal information (as detailed in Section 5), helps us deliver relevant advertising on platforms like Facebook and Instagram, measure the effectiveness of our campaigns, and understand user behavior.

  • How to Manage Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

9. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Third-Party Websites & Embedded Content

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Articles on this site may also include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or suggestions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us: Email: info@siglafurniture.com Mailing Address: 711 East Rosecrans Avenue, Los Angeles, CA 90059